Last updated: 13 October 2026
Space Sim (space-sim.com) · Operated by AUREVISTAS UI LIMITED
Please read these Terms carefully before buying a Plan. They explain what you are buying, how eSIM Plans are delivered and activated, and your rights.
1.1 These Terms and Conditions (the "Terms") govern your use of the Space Sim website at https://space-sim.com and its related pages and account area (together, the "Website") and your purchase of eSIM data plans through it. The Website is owned and operated by AUREVISTAS UI LIMITED, a private company limited by shares incorporated in England and Wales on 6 October 2026 under company number 17503026, with its registered office at 50-54 St Paul's Square, Birmingham, United Kingdom, B3 1QS (the "Company", "we", "us", "our").
1.2 By creating an account or buying a Plan you enter into a binding agreement with the Company on these Terms. If you do not accept these Terms, you must not buy a Plan.
1.3 These Terms are supplemented by the Refund, Cancellation & Complaints Policy, the Privacy Policy and the Cookie Policy published on the Website (together, the "Policies"), which form part of these Terms. On refunds, cancellations and complaints the Refund, Cancellation & Complaints Policy prevails.
2.1 Activation means the moment the validity period of a Plan begins, which is when your device first establishes a mobile data session (PDP context) on a supported network in the destination covered by the Plan.
2.2 Account means the personal account you create on the Website with your e-mail address or phone number and a password.
2.3 Business Day means a day other than a Saturday, Sunday or public holiday in England.
2.4 eSIM means a digital SIM profile that is downloaded to, and stored on, a compatible device without a physical SIM card.
2.5 Plan means a prepaid, data-only mobile data package sold on the Website, with the data allowance, validity period and coverage shown before purchase. Plans are offered as Local (one country), Regional (a group of countries, such as Europe, Balkans, Middle East or Asia Pacific) and Global plans.
2.6 Top-up means additional data purchased for an existing Plan on the same eSIM.
3.1 Space Sim sells prepaid, data-only eSIM Plans for use while travelling. Plans do not include a phone number, voice calls or SMS. You can continue to call and send messages using internet-based applications such as WhatsApp, Viber or Messenger, and your existing messenger accounts keep working.
3.2 The Company does not operate a mobile network. Connectivity is provided by local and international mobile network operators through the Company's eSIM supply partners. The countries, networks and Plan details available for each destination are shown on the Website before purchase.
3.3 All Plans are prepaid. There is no contract term, subscription or minimum commitment, and no Plan renews automatically.
4.1 You must be at least 18 years old and have full legal capacity to buy a Plan. You must buy Plans for your own use or for the use of people travelling with you, and not for resale.
4.2 You must not use the Website if you are subject to sanctions imposed by the United Kingdom, the United Nations, the European Union or the United States, or if you act for such a person. We may refuse or cancel an order where we cannot provide the Plan lawfully or where a payment raises a fraud or sanctions concern.
4.3 You need an Account to buy and manage Plans. You must give accurate information, keep your password secure and tell us immediately at [email protected] if you suspect unauthorised use of your Account. You are responsible for activity on your Account.
5.1 Before buying a Plan you must check that your device supports eSIM and is unlocked to accept eSIM profiles from other providers. You can use the compatible-devices list on the Website or dial *#06# and check that your device shows an EID number.
5.2 Plans are designed for eSIM-compatible mobile phones and tablets. Compatibility with smartwatches and laptops is not guaranteed.
5.3 We are not responsible if a Plan cannot be installed or used because your device is not compatible or is network-locked. Refunds in that case are handled under the Refund, Cancellation & Complaints Policy.
6.1 Prices are shown in euros (EUR) and include any taxes that apply. The price you pay is the price shown at checkout. We may change prices at any time; changes do not affect Plans already purchased.
6.2 We accept Visa and Mastercard cards and any other payment methods shown at checkout. Payments are processed by a third-party payment service provider certified to PCI DSS and may require 3-D Secure authentication. The Company does not see or store your full card number, expiry date or security code.
6.3 If your card is in a currency other than EUR, your card issuer may apply its own exchange rate and fees.
6.4 The contract for a Plan is concluded when your payment is confirmed and we send you the order confirmation. If a Plan is unavailable or was shown at an obviously incorrect price, we may cancel the order and refund the full amount paid.
7.1 Plans are delivered immediately after purchase. The QR code and installation details are sent to the e-mail address on your Account and are available in the My eSIMs section of your Account. You can install the eSIM from the Website or by scanning the QR code.
7.2 To use the Plan, turn on the Space Sim line in your mobile data settings, enable data roaming for that line and select it for mobile data. Do not remove the eSIM or the data plan from your device: this deletes the eSIM profile.
7.3 Each eSIM is linked to the device on which it is first installed. You may delete and reinstall the same eSIM on the same device up to five times, for example after a system reset or update.
7.4 If you do not receive your eSIM details, contact [email protected]. If we cannot deliver the eSIM, we will refund you in full.
8.1 The validity period of a Plan starts on Activation, not at purchase or installation. You can therefore install your eSIM before you travel.
8.2 Each Plan has the data allowance and validity period shown before purchase (for example 1, 7, 15 or 30 days for Local Plans, and up to 365 days for Global Plans). The Plan ends when the data allowance is used up or the validity period expires, whichever is earlier. Unused data does not carry over to another Plan.
8.3 When you have used about 70% of your data, we send you a notification and an e-mail reminder. You can then buy a Top-up, which is added to your existing Plan on the same eSIM.
8.4 Personal hotspot and tethering are available where the network operator allows it, at no extra charge. Shared data counts towards your Plan allowance.
8.5 Plans described as unlimited may be subject to the network operator's fair-use and traffic-management rules, as shown in the Plan details.
9.1 Coverage, speed and quality depend on the network operator, the network technology, your device, your location and network congestion. We do not guarantee a particular speed or uninterrupted coverage in every location within a destination.
9.2 If your connection does not work or is unusually slow, contact [email protected] with screenshots of your settings and of a speed test. We will help you to fix the problem and, where the problem is caused by us or our network partners, offer a remedy under the Refund, Cancellation & Complaints Policy.
10.1 An eSIM cannot be moved to another device by you. If you change your device, contact [email protected]. Where your Plan has not been activated or still has data, we will try to issue a new eSIM profile for your new device. This depends on the network operator and is not guaranteed.
11.1 You may obtain a full refund of a Plan or Top-up that has not been activated or used and has not expired, if you request it within 30 days of purchase. Full rules are set out in the Refund, Cancellation & Complaints Policy.
11.2 By buying a Plan you ask us to make it available immediately. You acknowledge that, once the Plan has been activated, you lose the right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This does not affect your rights if a Plan is faulty or not as described.
12.1 You must not:
12.2 We may suspend a Plan or your Account, or cancel an order, where we reasonably believe that you have breached these Terms or the law, where a payment is disputed or appears fraudulent, or where a network operator or competent authority requires it. Where the law allows, we will tell you the reason.
13.1 You may close your Account at any time by writing to [email protected]. Closing your Account does not entitle you to a refund except as set out in the Refund, Cancellation & Complaints Policy. Active Plans already installed on your device may continue until they end.
14.1 If you are a consumer, you have legal rights under the Consumer Rights Act 2015, including the right that services are performed with reasonable care and skill and that digital content is as described. Nothing in these Terms limits those rights. If you live outside the United Kingdom, the mandatory consumer laws of your country of residence may also apply.
15.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
15.2 Subject to clause 15.1, we are not liable for losses caused by the acts or omissions of network operators outside our reasonable control, by the incompatibility or locking of your device, by your device settings, or for indirect losses, loss of profit, business or opportunity where you use a Plan for business purposes.
15.3 Subject to clause 15.1, our total liability to you in connection with a Plan is limited to the price you paid for that Plan and any Top-ups to it.
15.4 We are not liable for delay or failure caused by events beyond our reasonable control, such as network failures, natural disasters, war, government action or industrial action.
16.1 All rights in the Website, its design, software, texts and trademarks belong to the Company or its licensors. You may use the Website only for its intended purpose.
17.1 We process your personal data as described in the Privacy Policy and use cookies as described in the Cookie Policy.
18.1 We may change these Terms and the Policies, for example to reflect changes in the law, in our services or in the requirements of our network or payment partners. We will publish the updated version on the Website with its date and notify you of material changes by e-mail or on the Website. Changes do not affect Plans purchased before the change.
19.1 If you have a complaint, please contact [email protected]. Complaints are handled under the Refund, Cancellation & Complaints Policy, which also explains how to refer an unresolved complaint to alternative dispute resolution.
19.2 These Terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, but if you are a consumer you may also bring proceedings in the courts of your country of residence where the law allows.
19.3 If any provision of these Terms is found to be invalid, the remaining provisions continue in full force. These Terms and the Policies form the entire agreement between you and us about the Website and Plans.
20.1 E-mail: [email protected]. You can also use the contact form on the Website. Registered details: AUREVISTAS UI LIMITED, company number 17503026, registered office: 50-54 St Paul's Square, Birmingham, United Kingdom, B3 1QS.
